Kari Traa webshop warrants all products to be free of defects in material or workmanship for a period of two years from the date of purchase. Damage due to wear and tear, misuse, or neglect is not covered under warranty.
If you have received damaged or faulty items, or if you wish to make a warranty claim on a product bought in our webshop, please submit a claim here. State your order number and include a picture of the damage or flaw, and write a short description of what has occurred.
If the claim is accepted based on pictures and conversation we will send you a new item or cancel the purchase in accordance with your consumer rights. In most cases, we must ask you to ship the product to us for inspection, and in these cases, Kari Traa will cover the shipping cost.