ORDERS AND PAYMENT

PLACE AN ORDER

• I cannot place my order. What do I do?
• Will there be any additional costs to my order?
• Can I place an order to a different country to where I am located myself?
• Can the billing address be different from the delivery address?
• Why can I not put in my telephone number in the checkout?

PAYMENT

• How do I postpone the due date on my Klarna invoice?
• Why can I not pay with Klarna?
• Can I use several discount codes in the same order?
• Can I enter a discount after the order is placed?
• How do I use a discount code?
• How can I pay for my order?

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MY ORDER

• My last order is not visible under “my orders” on the member page.
• I received wrong product in my package. What do I do?
• Product damaged upon arrival. What do I do?
• Where do I find my Klarna invoice?
• I am missing a product in my package. What do I do?
• Why haven't I received my order confirmation?

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