In case you did not buy the product on our web shop we kindly ask you to get in contact with the store of purchase. You will find all relevant information and details on your receipt, invoice or proof of purchase.
We work with authorized retailers to accept returns for products with a material or workmanship flaw. If you cannot return to the original place of purchase, or if the retailer has referred you back to us, you can reach out to us by submitting a claim here.
Our Customer Service team is only able to accept returns for items purchased from www.karitraa.com.
Product warranties require a dated receipt or/and proof of purchase process the claim. The Receipt must include name of store, name or style number of product and purchase price and date.