Kari Traa warrants all products to be free of material and workmanship defects for two years from the date of purchase.
(Please understand that normal wear and tear and accidental damage are NOT covered under warranty)
Click here to submit your request
Help Tips: How to care for and preserve your merino wool
Merino wool is a very delicate and natural material that should not be stored or worn with anything harsh (zipper, buttons, tags, etc.) that can snag or damage the material. Further, because merino wool is not a synthetic material, it does not have to be washed as often as other materials. Meaning, you can simply hang the item outside in the fresh air for a few hours, even after wearing it several times, to remove odor.
For more helpful hints, make sure you checkout our Blog that provides care guidelines specific to merino wool.
Link here: How to Care for Wool Clothing | Kari Traa
One more thing…. Because of our commitment to sustainability and our continued efforts to reduce our carbon footprint, we highly recommend you try and repair any holes or other snags on the item yourself before discarding.
Kari has provided this video to show how easy it is to mend small holes: Kari´s Sewing Shed: How to Mend Holes in Merino Wool Garments