Merino wool is a very delicate natural material and cannot be stored or worn with anything harsh (zipper, buttons, tags, etc.) that can snag the material. Further, because it is not a synthetic material, it does not have to be washed as often as other synthetic materials. You can simply hang the item outside in the fresh air for a few hours.
This link takes you direct to our Blog and offers helpful hints and care guidelines specifically for merino wool, which you may find helpful: How to Care for Wool Clothing | Kari Traa
Additionally, small holes can sometimes occur, as the fabric is very delicate. We have made huge leaps in Sustainability but still have a long way to go. Because of our commitment in reducing our carbon footprint, to help the cause, we highly recommend you try and repair the item yourself before requesting a replacement. Kari has provided this video to show how easy it is to mend small holes: Kari´s Sewing Shed: How to Mend Holes in Merino Wool Garments
If you feel you cannot repair the item yourself, we kindly ask you to get in contact with the store of purchase. All of our retailers are authorized to handle the warranty process.
**Damage due to wear and tear, misuse, or neglect is not covered under warranty and your request will not be approved**