We must receive your return in accordance with the criteria listed below.
- Items marked, "Final Sale" are not eligible for a return.
- Products purchased at karitraa.com may be returned up to 30 days after the original purchase date, unless special exceptions.
- Underwear cannot be returned.
- Products must be in unused condition and returned in their original packaging. Shoes must be in their original shoebox.
- Products must have all tags attached.
- Products must be returned with all accessories.
- Products purchased anywhere except karitraa.com must be returned to the original place of purchase.
- Kari Traa will provide a full refund for the value of the purchased product in the same form as the original payment.
- Refunds may take up to 30 business days to process once your return is received.
- Refund will be issued by, “Active Brands AS (KariTraa–Active B NA)".
- Products purchased on karitraa.com cannot be exchanged, please place a new order.
- We are not able to provide previous promotional discounts on new purchases.
- Original shipping cost is not refundable.
- ExpertVoice orders are not eligible for returns. Customers had to agree to guidelines prior to checkout.
- Since we offer free return shipping, only one return shipment is allowed per order. Purchaser is responsible for additional shipping fees.
*Not following these guidelines will delay refund processing by 2 weeks.